In search of the "service" in customer service I decided to peruse reviews of this Verizon FiOS outbreak, to see if the consumer opinion supports the opinion of superiority that Verizon has put forth. After reading this review I found myself dreaming of the day my cable company goes the extra mile for me; I had a hard enough time getting them to run a new cable from my outlet to my cable box.
Now while I understand that no one is perfect, I also don't expect everyone to have perfectly ideal service. But one constant thread I found in their reviews was that even those people who tried it and hated it still commented on how even when one thing screwed up or another didn't work, they were on top of it working to fix it ASAP. No one says you've got to use one service over another, but don't we deserve the choice?